Front Office Shift Lead — Guest Service & Operations

Ocean Casino Resort; Atlantic City (NJ); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Free meal on shift

Training & Development

Health Care Plan (Medical, Dental &amp

Job summary

Ocean Casino Resort in Atlantic City, NJ is seeking a Shift Manager Front Office to oversee front desk operations on a nightly shift, ensuring exceptional guest service and adherence to hotel standards. You will support hiring, scheduling, training and coaching, resolve guest concerns, manage tasks and ensure smooth check-in/check-out while coordinating with other departments.

The role requires 3+ years in front desk ops, strong leadership and English proficiency; HMS and SYNKROS experience is a

Qualifications

• High school diploma or equivalent; hospitality degree preferred.
• Minimum 3+ years of front office experience.
• Excellent customer service and interpersonal abilities.
• Strong leadership and organizational skills.
• Proficient in English (read, write, speak).

Responsibilities

• Assists the Manager Front Office in hiring, scheduling, training, developing, evaluating and coaching of employees
• Address and resolve escalated guest concerns effectively, promptly and professionally
• Assign tasks and manage scheduling to meet operational needs.
• Ensures the front desk staff is running smoothly, efficiently and productively during shifts.
• Communicate seamlessly with other managers and departments about guest or operational concerns.
• Monitor hotel availability and inventory of front desk supplies and equipment
• Ensure accurate processing of financial transactions and reports
• Monitor lobby areas, ensuring cleanliness, organization, and guest comfort.
• Maintains communication between various hotel/casino departments and the front desk to ensure prompt and courteous check in/check out of hotel guests
• This position issues comps but does not comp to the level which requires a casino key employee license in accordance with NJ CASINO CONTROL ACT & COMMISSION REGULATIONS
• Other duties as defined by the upper management team

Skills

Customer service experience

Leadership

Communication skills

Problem solving

English language proficiency

Education

High school diploma or equivalent

Hospitality degree preferred

Tools

HMS

SYNKROS

Job description

Ocean Casino Resort in Atlantic City, NJ is seeking a Shift Manager Front Office to oversee front desk operations on a nightly shift, ensuring exceptional guest service and adherence to hotel standards. You will support hiring, scheduling, training and coaching, resolve guest concerns, manage tasks and ensure smooth check-in/check-out while coordinating with other departments.

The role requires 3+ years in front desk ops, strong leadership and English proficiency; HMS and SYNKROS experience is a