Slot Floor Shift Manager – Guest Experience Lead

Live! Casino & Hotel Louisiana; Bossier City (LA); On-site; USD 42,000 - 56,000; Full time

Job summary

Live! Casino & Hotel Louisiana is seeking a Guest Services Assistant Shift Manager to oversee the Guest Services team on a shift by maintaining service standards and smooth operations on the casino floor.

You will work in a dynamic, high-energy environment, coordinating with departments to resolve issues, manage promotions, and ensure regulatory compliance while supporting staff development and guest satisfaction.

Qualifications

• Must be proficient with Microsoft Office products.
• Ability to analyze and interpret departmental needs and results.
• Strong problem-solving skills and attention to detail.
• Ability to work under time pressures in a fast-paced casino setting.
• Ability to operate in a smoking environment.

Responsibilities

• Oversee shift's Guest Service Supervisors and Representatives.
• Ensure guest experience is flawless on the slot floor and rewards club.
• Assist with planning and executing promotions and events.
• Assist staff with jackpot payments and machine issues.
• Address guest issues courteously and proactively.
• Ensure labor standards are met within budget on the shift.
• Write and submit shift and activity reports.
• Maintain cross-shift communication and compliance with controls.
• Hire, train and manage staff per policies and programs.
• Support loss prevention and department financials.

Skills

Microsoft Office

Data analysis

Problem solving

Work under pressure

Fast-paced

Casino environment

Smoking environment

Education

Bachelor's degree or equivalent (4-year)

Job description

Live! Casino & Hotel Louisiana is seeking a Guest Services Assistant Shift Manager to oversee the Guest Services team on a shift by maintaining service standards and smooth operations on the casino floor.

You will work in a dynamic, high-energy environment, coordinating with departments to resolve issues, manage promotions, and ensure regulatory compliance while supporting staff development and guest satisfaction.