Front Desk & Guest Services Manager

Lexima; Wichita (KS); On-site; USD 42,000 - 64,000; Full time

Job summary

Staybridge Suites is seeking a Front Office Manager responsible for directing all front desk personnel, reservations and guest services. The role includes scheduling, cash handling, and ensuring service standards are met.

The ideal candidate will have at least one year of front desk supervision, strong communication skills and a related bachelor’s degree. Fluency in English and reliable transportation are required.

Qualifications

• Minimum of one year of front desk supervisory experience.
• Experience handling cash, accounting procedures and general administrative tasks.
• Bachelor’s degree preferred with an emphasis in Hotel Management or Hospitality Management.
• Knowledge of hotel management systems and common office software.

Responsibilities

• Check-in/Check-out hotel guests.
• Process all payments according to hotel requirements.
• Provide information and assistance to guests and vendors.
• Prepare reports during each shift for management.
• Ensure front desk staff are trained to meet service standards.
• Assist in creating/distributing team member schedules.
• Represent the hotel professionally to guests and colleagues.
• Resolve guest problems quickly and courteously.
• Maintain a clean, safe, inviting atmosphere.

Skills

Front desk supervision

Cash handling

Communication skills

Flexible schedule

Education

Bachelor’s degree in Hotel Management

Hospitality-related degree

Tools

Word processing

Spreadsheets

Hotel management software

Job description

Staybridge Suites is seeking a Front Office Manager responsible for directing all front desk personnel, reservations and guest services. The role includes scheduling, cash handling, and ensuring service standards are met.

The ideal candidate will have at least one year of front desk supervision, strong communication skills and a related bachelor’s degree. Fluency in English and reliable transportation are required.