Assistant Front Office Manager

Noble House Hotels & Resorts; San Francisco (CA); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Paid holidays, vacation and sick days

401K retirement plan

Cell phone reimbursement

Parental Leave Pay (8 weeks)

Pet insurance

Uniform provided

Pre-tax commuter benefits

Referral program

Team member hotel & F&B rates

Educational Assistant Program

Shoes for Crews

On Demand Pay

Job summary

The Argonaut Hotel, part of Noble House Hotels & Resorts, seeks an experienced Front Office supervisor in San Francisco. You will lead the front desk team, ensure smooth check-ins and check-outs, and respond to guest needs with a focus on service recovery.

Strong organizational and communication skills are essential in this fast-paced hotel environment. Candidates should have 1–2 years in supervision, familiarity with Opera PMS, and proficiency in MS Office.

Qualifications

• Two years of supervisory experience in Front Office.
• Experience with Opera PMS is preferred.
• Proficiency in MS Office for daily operations.

Responsibilities

• Ensure Front Desk Team checks guests in/out efficiently, courteously, and professionally.
• Respond to guests' needs and concerns promptly with service recovery when applicable.
• Uphold safety and security policies and procedures.
• Coach, train, and develop team members.
• Prepare and adjust weekly work schedules per staffing guidelines.
• Review guest comments and resolve issues promptly.
• Maintain effective communication between Front Office and other departments.
• Monitor Front Office systems and equipment for optimal performance.
• Foster relationships with concierge, valet, taxi services, and airport connection to ensure quality service.

Skills

Supervisory experience

Organized

Communication skills

Customer service mindset

Problem-solving

Tools

Opera PMS

MS Office

Job description

WE ARE Housed within Fisherman’s Wharf historic Haslett Warehouse building, the Argonaut Hotel merits a term like iconic both for its past and its present. A recipient of the AAA Four Diamond Award for 18 consecutive years, the Argonaut boasts a location just as noteworthy. Guests wake to views of the San Francisco Bay, Alcatraz, and the Golden Gate Bridge before venturing mere steps to next door Ghirardelli Square & Hyde Street Pier.

A DAY IN THE LIFE:

• Ensuring that the Front Desk Team is checking guests in and out of the hotel in an efficient, courteous, and professional manner
• Ensuring guests' needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable
• Ensuring that all safety and security policies and procedures are followed
• Training, coaching, and developing team members
• Preparing and adjusting weekly work schedules in accordance with staffing guidelines and labor forecasts
• Reviewing guest comments and ensuring that problems are identified and corrected in a timely manner
• Maintaining an efficient system of communication between the Front Office and other departments
• Monitoring and maintaining the Front Office systems and equipment to ensure their optimum performance
• Foster good relations with our concierge partners, valet service, taxi services, and the airport connection to provide the maximum level of quality service

YOU OWN THIS IF YOU HAVE

• Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment;
• Ability to handle stressful situations in a calm, professional manner and exhibit good judgment
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible
• Must have excellent supervisory skills
• Must take initiative to drive changes and constantly look for areas of improvement
• One to Two years of Supervisory experience in Front Office
• Experience working with Opera PMS preferred
• Proficient in MS Office

WE\'VE GOT YOU COVERED

• Generous medical, dental & vision insurance plans
• Paid holidays, vacation and sick days
• 401K retirement plan
• Cell phone reimbursement
• 8 weeks of Parental Leave Pay
• Pet insurance
• Laundered team member uniform
• Pre-tax commuter benefits
• Referral program
• Special rates in Noble House Hotels and Food & Beverage for team members, friends and family
• Educational Assistant Program
• Shoes for Crews
• On Demand Pay - Your Pay before Pay Day

DEIA STATEMENT: At the Argonaut, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expression – and we would love for you to share yours with the team!

EEO STATEMENT: Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Salary Description

$75,000.00 Annually