Assistant Front Office Manager

Noble-House-Hotels-&-Resort; San Francisco (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Paid holidays

401K retirement plan

Cell phone reimbursement

8 weeks of Parental Leave Pay

Pet insurance

Laundered team member uniform

Pre-tax commuter benefits

Referral program

Special rates for team members

Educational Assistant Program

Shoes for Crews

On Demand Pay

Job summary

Noble House Hotels & Resorts - Argonaut Hotel in San Francisco, CA is seeking a Front Office Supervisor to lead daily front desk operations and ensure guest satisfaction. This role focuses on service excellence, staff development, and seamless communication with other hotel departments.

Ideal candidates have 1–2 years of Front Office supervisory experience, strong organization, and familiarity with Opera PMS. Proficiency in MS Office is required and the environment is fast-paced.

Qualifications

• Must have 1–2 years of Supervisory experience in Front Office.
• Experience working with Opera PMS preferred.
• Proficient in MS Office.

Responsibilities

• Ensure Front Desk team checks guests in/out efficiently and professionally.
• Respond to guest needs and concerns with service recovery when needed.
• Follow safety and security policies and procedures.
• Train, coach, and develop team members.
• Prepare and adjust weekly schedules per staffing guidelines.
• Review guest comments and address issues promptly.
• Maintain communication between Front Office and other departments.
• Monitor Front Office systems and equipment for optimal performance.
• Foster relations with concierge, valet, taxi services, and airport connection.

Tools

Opera PMS

MS Office

Job description

Description

WE ARE

Housed within Fisherman’s Wharf historic Haslett Warehouse building, the Argonaut Hotel merits a term like iconic both for its past and its present. A recipient of the AAA Four Diamond Award for 18 consecutive years, the Argonaut boasts a location just as noteworthy. Guests wake to views of the San Francisco Bay, Alcatraz, and the Golden Gate Bridge before venturing mere steps to next door Ghirardelli Square & Hyde Street Pier.

A DAY IN THE LIFE:

• Ensuring that the Front Desk Team is checking guests in and out of the hotel in an efficient, courteous, and professional manner
• Ensuring guests' needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable
• Ensuring that all safety and security policies and procedures are followed
• Training, coaching, and developing team members
• Preparing and adjusting weekly work schedules in accordance with staffing guidelines and labor forecasts
• Reviewing guest comments and ensuring that problems are identified and corrected in a timely manner
• Maintaining an efficient system of communication between the Front Office and other departments
• Monitoring and maintaining the Front Office systems and equipment to ensure their optimum performance
• Foster good relations with our concierge partners, valet service, taxi services, and the airport connection to provide the maximum level of quality service

YOU OWN THIS IF YOU HAVE

• Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment;
• Ability to handle stressful situations in a calm, professional manner and exhibit good judgment
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible
• Must have excellent supervisory skills
• Must take initiative to drive changes and constantly look for areas of improvement
• One to Two years of Supervisory experience in Front Office
• Experience working with Opera PMS preferred
• Proficient in MS Office

WE'VE GOT YOU COVERED

• Generous medical, dental & vision insurance plans
• Paid holidays, vacation and sick days
• 401K retirement plan
• Cell phone reimbursement
• 8 weeks of Parental Leave Pay
• Pet insurance
• Laundered team member uniform
• Pre-tax commuter benefits
• Referral program
• Special rates in Noble House Hotels and Food & Beverage for team members, friends and family
• Educational Assistant Program
• Shoes for Crews
• On Demand Pay - Your Pay before Pay Day

OUR CULTURE | Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. What makes us at the Argonaut Hotel lies within our team. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.

DEIA STATEMENT:

At the Argonaut, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expression – and we would love for you to share yours with the team!

EEO STATEMENT:

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.