Front Office Manager & Night Audit Specialist

Highgate; San Francisco (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Highgate is seeking an Assistant Front Office Manager in San Francisco to assist with the daily operations of the front office. Responsibilities include managing guest complaints, training staff, and ensuring adherence to service standards.

The ideal candidate will have at least 5 years of hotel experience, strong communication skills, and proficiency in Windows and Opera cloud software. This position requires a dedication to high standards of service and support within a hospitality environment.

Qualifications

• At least 5 years of progressive experience in a hotel.
• Effective verbal and written communication skills.
• Proficient in Windows and company-approved software.

Responsibilities

• Assist with daily operations of the front office.
• Train new employees on guest services standards.
• Manage guest complaints and ensure satisfaction.

Skills

Supervisory skills

Communication

Multitasking

Problem-solving

Customer service

Education

2-year college degree or 4-year degree

Tools

Windows

Opera cloud

Job description

Highgate is seeking an Assistant Front Office Manager in San Francisco to assist with the daily operations of the front office. Responsibilities include managing guest complaints, training staff, and ensuring adherence to service standards.

The ideal candidate will have at least 5 years of hotel experience, strong communication skills, and proficiency in Windows and Opera cloud software. This position requires a dedication to high standards of service and support within a hospitality environment.