Front Office Manager

Dimension Hospitality Group; New Orleans (LA); On-site; USD 52,000 - 72,000; Full time

Job summary

Dimension Hospitality Group is seeking a Front Office / Operations Manager in New Orleans to oversee daily front office operations and support hotel functions. You will help manage the guest experience, ensure efficient workflow, and assist department leaders with staffing, training, and performance.

You are a visible leader who promotes service excellence, maintains brand standards, and coordinates with other departments to sustain operational excellence.

Qualifications

• Experience leading front desk or operations teams.
• Strong communication and guest-service focus.
• Ability to manage multiple priorities and shifts.
• Familiarity with hotel systems and reporting.

Responsibilities

• Oversee daily front office operations including check-ins and check-outs.
• Support staffing, scheduling, training, and coaching of front desk teams.
• Assist with service recovery and resolve guest concerns professionally.
• Maintain accuracy in billing, reporting and cash handling procedures.
• Coordinate with housekeeping, engineering, and other departments for smooth operations.
• Ensure compliance with hotel policies, brand standards and safety requirements.
• Assist with inventory, supplies and operational needs.
• Support leadership with performance reviews and team development.
• Act as Manager on Duty as scheduled.
• Foster a positive, professional, and service-oriented environment.

Skills

Front office leadership

Customer service

Staff coaching

Operations management

Hotel systems

Billing handling

Communication

Cash handling

PMS systems

Tools

PMS systems

Booking software

Job description

You are a motivated leader with strong operational knowledge and a passion for hospitality. You understand the importance of smooth front office operations, teamwork, and exceptional guest service. If you enjoy problem solving, leading teams, and creating a welcoming environment, keep reading.

The Role

As the Front Office / Operations Manager, you oversee daily front office operations and support overall hotel functions. You help manage the guest experience, ensure efficient workflow, and assist department leaders with staffing, training, and performance. You are a visible leader who helps maintain service standards and operational excellence.

What You Will Be Doing

• Oversee daily front office operations including check ins, check outs, and guest service
• Support staffing, scheduling, training, and coaching of front desk and guest service teams
• Assist with service recovery and resolve guest concerns professionally
• Maintain accuracy in billing, reporting, and cash handling procedures
• Coordinate with housekeeping, engineering, and other departments to ensure smooth operations
• Ensure compliance with hotel policies, brand standards, and safety requirements
• Assist with inventory, supplies, and operational needs
• Support leadership with performance reviews and team development
• Act as Manager on Duty as scheduled
• Help maintain a positive, professional, and service oriented environment

Why You Will Love It Here

• Competitive pay and benefits that support your life inside and outside the hotel
• Leadership role with daily operational impact
• Opportunities to grow in hotel management and operations
• A collaborative team environment where your leadership matters

Ready to Join the Team

If you are ready to support hotel operations, lead a strong front office team, and create excellent guest experiences, we would love to meet you.

EOE

Qualifications

What Makes You You

• Previous hotel front office or operations leadership experience preferred
• Strong communication, leadership, and customer service skills
• Professional, reliable, and able to lead by example
• Organized and capable of managing multiple priorities
• Comfortable with hotel systems, reporting, and operational tools
• Positive attitude and passion for hospitality
• Must be flexible to work any shifts, including holidays and weekends

Source: Dimension Hospitality