Front Office Manager: Guest Experience Leader

Kwb Hotel Partners, Llc; Lenexa (KS); On-site; USD 52,000 - 68,000; Full time

Job summary

The Candlewood Suites, Lenexa KS is seeking a charismatic Front Office Manager to lead our front desk and guest services team with passion for hospitality. You will oversee daily operations, drive service standards, and coach staff to deliver exceptional guest experiences.

Responsibilities include managing check-in/out, scheduling, budgeting, and safeguarding brand standards. This leadership role requires effective communication and proactive problem-solving to ensure guest satisfaction and

Qualifications

• Education: Four-year college degree or equivalent education/experience.
• Experience: 2-3 years in a related position with KWB or other Hotel.
• Skills and Abilities: Communicate in English; second language desirable; ability to handle cash and transactions.

Responsibilities

• Direct and oversee front desk and guest services operations.
• Lead, train and develop front office team.
• Monitor labor costs and payroll accuracy; assist with end-of-month reporting.
• Oversee billing, accounts receivable and cash handling.
• Serve as Manager on Duty (MOD) and resolve guest issues.
• Collaborate with other departments to ensure seamless guest experiences.

Skills

People management

Front desk operations

Budget awareness

English communication

Cash handling

Education

Four-year college degree

Job description

The Candlewood Suites, Lenexa KS is seeking a charismatic Front Office Manager to lead our front desk and guest services team with passion for hospitality. You will oversee daily operations, drive service standards, and coach staff to deliver exceptional guest experiences.

Responsibilities include managing check-in/out, scheduling, budgeting, and safeguarding brand standards. This leadership role requires effective communication and proactive problem-solving to ensure guest satisfaction and