Front Office Manager — Guest Experience Leader

Lexima Lodging; Wichita (KS); Presencial; USD 45.000 - 60.000; Jornada completa

Descripción de la vacante

Staybridge Suites Wichita in Wichita, KS is seeking a motivated Front Office Manager to lead our front desk operations and deliver an exceptional guest experience. The role emphasizes IHG brand standards, guest relations, and strong team leadership in an extended-stay setting.

The ideal candidate will supervise front desk staff, manage scheduling, oversee billing and guest records, and collaborate with other departments to ensure a welcoming, home-like atmosphere for guests during their stay.

Formación

• Previous hotel front desk experience, preferably in a supervisory or leadership role.
• Strong customer service, communication, and problem-solving skills.
• Ability to supervise and motivate a team in a fast-paced hospitality environment.
• Excellent organizational skills and attention to detail.
• Ability to handle guest complaints professionally.
• Proficiency with computers, reservation systems, and standard office applications.
• Flexible availability, including weekends and holidays as business needs require.

Responsabilidades

• Oversee daily front desk operations, including guest check-ins, check-outs, reservations, room assignments, and guest requests.
• Ensure efficient and accurate handling of guest transactions, billing, payments, and account adjustments.
• Monitor room availability, arrivals, departures, and special requests to ensure smooth daily operations.
• Maintain accurate guest records and ensure proper use of the hotel's property management system.
• Assist with front desk coverage as needed, including evenings, weekends, and holidays.
• Ensure proper completion of shift checklists, daily reports, and front office procedures.
• Maintain a clean, organized, and professional front desk and lobby environment.
• Lead the front office team in delivering friendly, personalized, and consistent guest service.
• Build positive relationships with extended-stay guests and recognize their individual preferences and needs.
• Respond promptly and professionally to guest concerns, complaints, and service recovery situations.

Conocimientos

Customer service

Leadership

Communication

Problem solving

Descripción del empleo

Staybridge Suites Wichita in Wichita, KS is seeking a motivated Front Office Manager to lead our front desk operations and deliver an exceptional guest experience. The role emphasizes IHG brand standards, guest relations, and strong team leadership in an extended-stay setting.

The ideal candidate will supervise front desk staff, manage scheduling, oversee billing and guest records, and collaborate with other departments to ensure a welcoming, home-like atmosphere for guests during their stay.