Front Office Leader: Guest Services & Operations

Lexima Lodging; Wichita (KS); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Staybridge Suites Wichita is seeking a Front Office Manager to oversee the front desk, reservations and guest services, ensuring that operations run smoothly and guests receive outstanding service. Responsibilities include supervising front desk staff, processing payments, preparing shift reports and maintaining a welcoming, clean lobby environment, while fostering teamwork and professional conduct.

The ideal candidate has at least one year of front desk supervisory experience, knowledge of

Qualifications

• Minimum one year in front desk supervision.
• Experience with cash handling and admin tasks.
• Bachelor’s degree preferred in Hotel/Hospitality Management.
• Proficient computer skills for word processing and spreadsheets.
• Excellent communication skills and flexible schedule.
• Valid driver's license and fluent English.

Responsibilities

• Check-in/check-out hotel guests.
• Process payments per hotel requirements.
• Provide information and assistance to guests and vendors.
• Prepare shift reports for management.
• Ensure front desk staff know guest service features and standards.
• Assist in creating and distributing team schedules.
• Represent the hotel professionally.
• Resolve guest problems quickly and courteously.
• Maintain a clean, safe, inviting atmosphere.
• Foster a positive, guest-focused team environment.
• Maintain open communication with employees and department heads.

Skills

Front desk supervision

Cash handling

Communication skills

English fluency

Driver's license

Education

Bachelor’s degree preferred in Hotel Management

Tools

Hotel management software

Microsoft Office

Job description

Staybridge Suites Wichita is seeking a Front Office Manager to oversee the front desk, reservations and guest services, ensuring that operations run smoothly and guests receive outstanding service. Responsibilities include supervising front desk staff, processing payments, preparing shift reports and maintaining a welcoming, clean lobby environment, while fostering teamwork and professional conduct.

The ideal candidate has at least one year of front desk supervisory experience, knowledge of