Front Office Leader: Guest Experience & Operations

Blue Sky Hospitality Solutions; Hattiesburg (MS); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hospitality management firm is seeking a Front Office Manager for Candlewood Suites in Hattiesburg, Mississippi. The role includes overseeing front desk operations, ensuring guest satisfaction, and managing team training. The ideal candidate will have at least 2 years of leadership experience in front desk operations and excellent communication skills. This position offers a dynamic work environment with opportunities for growth.

Qualifications

• Minimum 2 years of front desk leadership experience.
• Proficient in PMS systems, computer literacy, and financial management.
• Excellent written and verbal communication skills.

Responsibilities

• Manage front desk operations and ensure exceptional guest service.
• Conduct performance reviews and employee training.
• Monitor guest feedback and ensure timely follow-up.

Skills

Front desk leadership experience

Communication skills

Conflict management

Knowledge of loyalty programs

Organizational skills

Education

High school diploma or equivalent

Associate’s degree or higher

Tools

Hyatt systems (Opera, Colleague Advantage)

PMS systems

Job description

A leading hospitality management firm is seeking a Front Office Manager for Candlewood Suites in Hattiesburg, Mississippi. The role includes overseeing front desk operations, ensuring guest satisfaction, and managing team training. The ideal candidate will have at least 2 years of leadership experience in front desk operations and excellent communication skills. This position offers a dynamic work environment with opportunities for growth.