Front Office Leader: Guest Experience & Operations

Commonwealth Hotels; Greenwood (IN); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

401(k)

IHG employee discounts worldwide

Paid training and career advancement

Job summary

Candlewood Suites Greenwood is seeking an experienced Front Office Manager to lead our front desk team and drive guest satisfaction at our extended-stay property.

You will oversee daily front desk operations, coach staff, manage guest accounts, and work cross-functionally with housekeeping and maintenance to ensure smooth operations. This role offers growth within the brand and opportunities to advance to higher hotel management levels.

Qualifications

• 2+ years hotel front desk experience.
• 1+ year of supervisory or management experience in hospitality or customer service preferred
• Experience with property management systems (PMS) such as Opera, Hotel Logix, or similar preferred
• Strong leadership, communication, and conflict resolution skills
• Solid math and cash handling skills
• Proficient with Microsoft Office and hotel software
• Flexible availability, including weekends, holidays, and some evenings
• High school diploma or equivalent

Responsibilities

• Lead, train, schedule, and coach front desk associates, including hiring, onboarding, and performance feedback.
• Manage daily front desk operations, including check-in, check-out, reservations, and guest accounts
• Resolve guest concerns quickly and professionally to protect guest satisfaction scores and online reviews
• Monitor and improve guest satisfaction results, including IHG guest survey scores and TripAdvisor reviews
• Maximize occupancy and revenue through upselling, rate management, and accurate inventory control
• Handle cash handling, night audit review, daily deposits, and front desk reporting
• Work with housekeeping, maintenance, and the General Manager to keep rooms ready and the property running smoothly
• Maintain brand standards, safety procedures, and cleanliness throughout the lobby and public areas
• Support extended-stay guests with long-term needs, including laundry, Candlewood Cupboard, and guest services
• Fill in at the front desk as needed, including evenings and weekends

Skills

Leadership

Communication

Conflict resolution

Cash handling

Math

Education

High school diploma or equivalent

Tools

PMS (Opera/Hotel Logix)

Microsoft Office

Job description

Candlewood Suites Greenwood is seeking an experienced Front Office Manager to lead our front desk team and drive guest satisfaction at our extended-stay property.

You will oversee daily front desk operations, coach staff, manage guest accounts, and work cross-functionally with housekeeping and maintenance to ensure smooth operations. This role offers growth within the brand and opportunities to advance to higher hotel management levels.