Front Office Manager

Commonwealth Hotels; Greenwood (IN); Presencial; USD 48.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

401(k)

IHG employee discounts worldwide

Paid training and career advancement

Descripción de la vacante

Candlewood Suites Greenwood is seeking an experienced Front Office Manager to lead our front desk team and drive guest satisfaction at our extended-stay property.

You will oversee daily front desk operations, coach staff, manage guest accounts, and work cross-functionally with housekeeping and maintenance to ensure smooth operations. This role offers growth within the brand and opportunities to advance to higher hotel management levels.

Formación

• 2+ years hotel front desk experience.
• 1+ year of supervisory or management experience in hospitality or customer service preferred
• Experience with property management systems (PMS) such as Opera, Hotel Logix, or similar preferred
• Strong leadership, communication, and conflict resolution skills
• Solid math and cash handling skills
• Proficient with Microsoft Office and hotel software
• Flexible availability, including weekends, holidays, and some evenings
• High school diploma or equivalent

Responsabilidades

• Lead, train, schedule, and coach front desk associates, including hiring, onboarding, and performance feedback.
• Manage daily front desk operations, including check-in, check-out, reservations, and guest accounts
• Resolve guest concerns quickly and professionally to protect guest satisfaction scores and online reviews
• Monitor and improve guest satisfaction results, including IHG guest survey scores and TripAdvisor reviews
• Maximize occupancy and revenue through upselling, rate management, and accurate inventory control
• Handle cash handling, night audit review, daily deposits, and front desk reporting
• Work with housekeeping, maintenance, and the General Manager to keep rooms ready and the property running smoothly
• Maintain brand standards, safety procedures, and cleanliness throughout the lobby and public areas
• Support extended-stay guests with long-term needs, including laundry, Candlewood Cupboard, and guest services
• Fill in at the front desk as needed, including evenings and weekends

Conocimientos

Leadership

Communication

Conflict resolution

Cash handling

Math

Educación

High school diploma or equivalent

Herramientas

PMS (Opera/Hotel Logix)

Microsoft Office

Descripción del empleo

Candlewood Suites by IHG Greenwood is hiring an experienced HotelFront Office Manager to lead our front desk team and deliver outstanding guest service at our extended-stay hotel. You will oversee daily front desk operations, coach and schedule team members, manage guest satisfaction, and help drive revenue. If you have hotel front desk leadership experience and want to grow your hospitality career with a respected global brand, we want to hear from you.

Responsibilities

• Lead, train, schedule, and coach front desk associates, including hiring, onboarding, and performance feedback
• Manage daily front desk operations, including check-in, check-out, reservations, and guest accounts
• Resolve guest concerns quickly and professionally to protect guest satisfaction scores and online reviews
• Monitor and improve guest satisfaction results, including IHG guest survey scores and TripAdvisor reviews
• Maximize occupancy and revenue through upselling, rate management, and accurate inventory control
• Handle cash handling, night audit review, daily deposits, and front desk reporting
• Work with housekeeping, maintenance, and the General Manager to keep rooms ready and the property running smoothly
• Maintain brand standards, safety procedures, and cleanliness throughout the lobby and public areas
• Support extended-stay guests with long-term needs, including laundry, Candlewood Cupboard, and guest services
• Fill in at the front desk as needed, including evenings and weekends

Qualifications

• 2+ years of hotel front desk experience required
• 1+ year of supervisory or management experience in hospitality or customer service preferred
• Experience with property management systems (PMS) such as Opera, Hotel Logix, or similar preferred
• Strong leadership, communication, and conflict resolution skills
• Solid math and cash handling skills
• Proficient with Microsoft Office and hotel software
• Flexible availability, including weekends, holidays, and some evenings
• High school diploma or equivalent
• Health, dental, and vision insurance [confirm]
• Paid time off and paid holidays [confirm]
• 401(k)
• IHG employee hotel discounts worldwide
• Paid training and career advancement opportunities

Why Join Us

Candlewood Suites is one of IHG’s leading extended-stay brands, with a loyal guest base and a team-focused culture. As Front Office Manager, you will have real ownership of your department, strong support from ownership and the General Manager, and clear room to move into Assistant General Manager or General Manager roles.

Candlewood Suites Greenwood is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.