Patient Experience Front Desk Coordinator

Downtown Evansville Inc; Evansville (IN); Hybrid; USD 34,000 - 40,000; Full time

Job summary

Downtown Evansville Inc in Evansville is seeking a friendly, organized front desk receptionist to welcome patients and support smooth operations from the moment they call until they leave. You will schedule and reschedule appointments, collect patient demographics and insurance details, handle payments, and use practice software with attention to detail.

This role emphasizes strong communication, reliability, and the ability to juggle multiple tasks in a fast-paced environment; prior healthcare

Qualifications

• High school diploma or GED preferred.
• Warm, professional communicator who helps others.
• Comfortable with computers and learning new systems.
• Organized, reliable, and able to juggle multiple tasks.
• Calm, positive in a fast-paced environment.

Responsibilities

• Be the first smile patients hear and see on the phone and in person
• Schedule and reschedule appointments with accuracy and care
• Collect and update patient demographics, insurance, and important details
• Handle patient payments, post charges, and provide receipts
• Use computer systems confidently while keeping an eye on the details that matter
• Jump in where needed, every day can look a little different!

Skills

Customer service

Phone etiquette

Scheduling

Data entry

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

Downtown Evansville Inc in Evansville is seeking a friendly, organized front desk receptionist to welcome patients and support smooth operations from the moment they call until they leave. You will schedule and reschedule appointments, collect patient demographics and insurance details, handle payments, and use practice software with attention to detail.

This role emphasizes strong communication, reliability, and the ability to juggle multiple tasks in a fast-paced environment; prior healthcare