Guest Experience Leader – Service & Engagement

Target Corp; Evansville (IN); Hybrid; USD 29,000 - 49,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Target in Evansville, IN seeks a Service and Engagement Team Leader to guide Guest Advocates and Front of Store teams, delivering an easy, inspiring, and friendly guest experience. You will drive loyalty through strong service, coaching, and problem solving, with a focus on safety and inclusivity.

The role emphasizes managing daily workload, meeting service and sales goals, and leading a culture of accountability while supporting store operations and guest services.

Qualifications

• Leadership and coaching experience in a retail or service setting.
• Strong communication and guest service skills.
• Ability to manage workload and prioritize tasks in a fast-paced store environment.

Responsibilities

• Lead a team of hourly staff to deliver consistent guest experiences.
• Plan daily/weekly workload to meet service and sales goals.
• Coach, interview, and develop team members; manage performance and attendance.
• Monitor guest insights and store metrics to improve outcomes.
• Ensure compliance with safety, security, and cash handling procedures.
• Support drive-up, pickup, and other services as needed.

Skills

Leadership

Guest service

Communication

Problem solving

Teamwork

Coaching

Scheduling

Job description

Target in Evansville, IN seeks a Service and Engagement Team Leader to guide Guest Advocates and Front of Store teams, delivering an easy, inspiring, and friendly guest experience. You will drive loyalty through strong service, coaching, and problem solving, with a focus on safety and inclusivity.

The role emphasizes managing daily workload, meeting service and sales goals, and leading a culture of accountability while supporting store operations and guest services.