Front Desk Manager: Lead Guest Experience

Renaissance Hotels; Dallas (TX); On-site; USD 54,000 - 69,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Renaissance Hotels in Dallas is seeking an experienced Front Office Manager to oversee front desk operations, bell staff, and switchboard, ensuring efficient check-in/out and guest satisfaction.

You will lead a team, train staff, manage daily operations, and collaborate with managers to maximize revenue while delivering exceptional service. Full-time, on-site role with bonus eligibility and a salary range of $54,000–$69,000.

Qualifications

• Requires strong leadership and customer-service orientation.
• Proven ability to supervise and develop front desk staff.
• Ability to coordinate with Bell/Door Staff, Switchboard and Guest Services/Front Desk.
• Strong communication and problem-solving skills.

Responsibilities

• Assist Front Office Manager in administering front office functions.
• Supervise staff on a daily basis to ensure efficient check-in/out.
• Maintain guest satisfaction and monitor department financial performance.
• Lead front desk operations in coordination with Hotel leadership.

Skills

Leadership

Communication

Guest services

Staff supervision

Education

High school diploma or GED

2-year degree in Hospitality/Hotel Management or related

Job description

Renaissance Hotels in Dallas is seeking an experienced Front Office Manager to oversee front desk operations, bell staff, and switchboard, ensuring efficient check-in/out and guest satisfaction.

You will lead a team, train staff, manage daily operations, and collaborate with managers to maximize revenue while delivering exceptional service. Full-time, on-site role with bonus eligibility and a salary range of $54,000–$69,000.