Front Office Lead & Guest Services Supervisor

Remington Hospitality; Dallas (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Remington Hospitality is seeking a Front Office Supervisor/Manager to oversee front desk operations at our Dallas property. You will coordinate staffing, schedule, train staff, and ensure smooth guest experiences from check-in to check-out.

The role requires a thorough understanding of front office duties, efficient use of the MICROS system, and collaboration with housekeeping and engineering to fulfill guest requests.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Job description

Remington Hospitality is seeking a Front Office Supervisor/Manager to oversee front desk operations at our Dallas property. You will coordinate staffing, schedule, train staff, and ensure smooth guest experiences from check-in to check-out.

The role requires a thorough understanding of front office duties, efficient use of the MICROS system, and collaboration with housekeeping and engineering to fulfill guest requests.