Assistant Front Office Manager: Guest Experience Leader

Marriott Dallas Las Colinas; Irving (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) with company match

Paid Time Off (PTO)

Free hotel rooms

Hotel discounts

Job summary

Marriott Dallas Las Colinas is seeking an Assistant Front Office Manager who will support the daily operations at the front desk, ensuring guest satisfaction and operational efficiency. The ideal candidate will hold previous hotel front office experience, showcasing leadership and strong communication skills. Responsibilities include assisting with guest services, monitoring satisfaction feedback, and managing service recovery initiatives. Competitive benefits are offered, including health and dental insurance, 401(k) matching, and hotel discounts.

Qualifications

• Previous hotel front office experience required; supervisory experience preferred.
• Strong leadership and communication skills needed.
• Ability to manage multiple priorities with professionalism.

Responsibilities

• Assist with daily front office operations and guest requests.
• Provide coaching and support to front desk associates.
• Resolve guest complaints while protecting the guest experience.

Skills

Leadership

Communication

Service Recovery

Problem-Solving

Job description

Marriott Dallas Las Colinas is seeking an Assistant Front Office Manager who will support the daily operations at the front desk, ensuring guest satisfaction and operational efficiency. The ideal candidate will hold previous hotel front office experience, showcasing leadership and strong communication skills. Responsibilities include assisting with guest services, monitoring satisfaction feedback, and managing service recovery initiatives. Competitive benefits are offered, including health and dental insurance, 401(k) matching, and hotel discounts.