Luxury Front Office Manager: Guest Experience Leader

Coury Hospitality; Southlake (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

The Elmore Hotel in Dallas' Southlake district seeks a Front Office Manager to lead the front desk team, ensuring luxury service and operational efficiency. You will manage staffing, training, and financial accuracy while upholding boutique standards and guest satisfaction.

Reporting to the Director of Front Office/GM, you will oversee check-in/check-out, cash handling, and collaboration across departments to optimize guest experiences and revenue opportunities in a polished, service-driven

Qualifications

• Experience leading a front desk in luxury hotels.
• Excellent verbal and written communication.
• Strong problem-solving and decision-making.
• Proficiency with property management systems and reporting.
• Well-organized with time-management skills.

Responsibilities

• Oversee daily front desk operations for seamless guest experiences.
• Lead, train, coach, and evaluate front desk staff.
• Develop schedules and manage labor to ensure staffing.
• Handle escalated guest concerns and service recovery.
• Ensure accurate check-in, check-out, billing, and cash handling.
• Coordinate with revenue, housekeeping, and other departments.
• Support budget goals and revenue opportunities at the front desk.

Skills

Front desk leadership

Luxury hotel experience

Staff coaching

PMS proficiency

Communication skills

Tools

Property management system

Job description

The Elmore Hotel in Dallas' Southlake district seeks a Front Office Manager to lead the front desk team, ensuring luxury service and operational efficiency. You will manage staffing, training, and financial accuracy while upholding boutique standards and guest satisfaction.

Reporting to the Director of Front Office/GM, you will oversee check-in/check-out, cash handling, and collaboration across departments to optimize guest experiences and revenue opportunities in a polished, service-driven