Assistant Front Office Manager: Elevate Guest Experience

Fairmont; Austin (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Paid time off

Medical/Dental/Vision Insurance

401K

Complimentary shift meal

Employee discount on rates

Learning programs

Career growth opportunities

CSR involvement

Job summary

Fairmont Austin is seeking a Front Office Supervisor to lead daily operations in a luxury hotel environment. You will supervise Reception, Royal Service, Fairmont Gold and Guest Services, ensuring exceptional guest experiences and adherence to service standards.

Strong leadership, communication and organizational skills are required, along with hospitality management knowledge. This on-site role offers growth opportunities within a premier Accor property.

Qualifications

• Passion for guest service and delivering memorable experiences.
• Excellent written and verbal communication, interpersonal and leadership skills.
• Strong organizational ability with time management under pressure.
• Ability to supervise and train staff, and adjust staffing as needed.
• Knowledge of hotel operations and guest service standards.

Responsibilities

• Assist Front Office Manager in all aspects of the department.
• Provide managerial support for Reception, Royal Service, Fairmont Gold and Guest Services.
• Maintain professional, friendly and engaging service at all times.
• Ensure proper staffing and scheduling in line with productivity guidelines.
• Communicate updates via pre-shift logs, emails and meetings.
• Train supervisors and cover training duties when needed.
• Assist guests regarding hotel facilities in a helpful way.
• Follow department policies and safety procedures.
• Perform other duties as assigned.

Skills

Guest service

Communication

Leadership

Organization

Education

Hospitality management degree/diploma

Tools

Micros-Fidelio PMS

Job description

Fairmont Austin is seeking a Front Office Supervisor to lead daily operations in a luxury hotel environment. You will supervise Reception, Royal Service, Fairmont Gold and Guest Services, ensuring exceptional guest experiences and adherence to service standards.

Strong leadership, communication and organizational skills are required, along with hospitality management knowledge. This on-site role offers growth opportunities within a premier Accor property.