Front Office Leader: Guest Experience Champion

Sonesta International Hotels Corporation; Milpitas (CA); On-site; USD 57,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company M

Paid Vacation & Sick Time

Parental Leave

Company-Paid Life Insurance

Company-Paid Disability Coverage

Educational Assistance

Hotel Discounts

Job summary

Sonesta International Hotels Corporation in Milpitas, CA is seeking a Front Office Manager to lead daily front office operations, guest registration, concierge services, and VIP arrivals while ensuring brand standards and profitability.

You will act as MOD on shifts, supervise front desk staff and lobby operations, resolve guest issues, and coordinate with other departments to deliver exceptional guest experiences.

Qualifications

• Experience leading front office teams and guest services.
• Strong communication and guest-relations skills.
• Ability to manage multiple tasks and resolve issues quickly.

Responsibilities

• Oversee front desk, bell services, concierge, and related areas.
• Act as MOD, covering morning and evening shifts.
• Supervise staff and coordinate VIP arrivals and guest requests.
• Resolve guest issues and ensure guest satisfaction.

Skills

Front office leadership

Guest service

Staff supervision

Problem solving

Job description

Sonesta International Hotels Corporation in Milpitas, CA is seeking a Front Office Manager to lead daily front office operations, guest registration, concierge services, and VIP arrivals while ensuring brand standards and profitability.

You will act as MOD on shifts, supervise front desk staff and lobby operations, resolve guest issues, and coordinate with other departments to deliver exceptional guest experiences.