Front Office Manager

Concord Hospitality Enterprises; Columbus (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a Front Office Manager to oversee front desk operations and ensure guest satisfaction. The ideal candidate will lead a team, maintain high service standards, and manage HR functions. This role offers competitive wages and comprehensive benefits, emphasizing a supportive work environment and opportunities for growth.

Benefits

Medical/Dental/Vision

Life Insurance

Disability Options

401K

Tuition Assistance

Discounted Hotel Stays

Training Opportunities

Qualifications

• Responsible for front desk success and guest satisfaction.
• Manage HR functions including recruiting and training.

Responsibilities

• Maintain guest service as the hotel's primary focus.
• Train front desk staff in procedures and hotel amenities.
• Produce accurate financial reports on time.

Skills

Guest Service

Leadership

Training

Job description

Description

We are hiring a Front Office Manager!

The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, guest satisfaction, and product quality standards. They manage all hotel areas according to Brand standards to ensure a friendly atmosphere of superior guest service and quality. They display exemplary performance for staff to follow.

Responsibilities:

1. Maintain guest service as the hotel's primary focus.
2. Make every guest satisfied.
3. Ensure all hotel staff, including new hires, understand guest service components and are trained accordingly.
4. Develop additional customer service programs.
5. Empower staff to deliver guest service through encouragement and rewards.
6. Act as manager on duty and oversee front desk operations.
7. Train front desk staff in check-in/check-out, telephone procedures, hotel amenities, and computer systems.
8. Participate in Revenue Management functions and conference calls with Corporate Management and brand revenue centers.
9. Produce accurate financial reports on time.
10. Collaborate with the General Manager and Sales Manager/DOS to generate sales ideas, set up rate codes, and manage rooming lists.
11. Manage HR functions including recruiting, training, performance evaluations, and reward programs.
12. Ensure all employees understand hotel objectives.
13. Maintain accurate personnel files compliant with laws.
14. Administer personnel policies fairly and consistently.
15. Resolve employee grievances promptly and fairly.
16. Mentor and develop management talent.
17. Monitor and maintain acceptable turnover levels.
18. Know and comply with local health and safety codes.
19. Follow hotel policies on key control and ensure staff adherence.
20. Maintain physical standards through preventive maintenance and deep-cleaning schedules.
21. Ensure property quality through audits.
22. Conduct periodic inspections of rooms and facilities.

Benefits

We offer competitive wages. Full-time employees are eligible for comprehensive benefits, including medical/dental/vision, life insurance, disability options, 401K, tuition assistance, discounted hotel stays, and opportunities for training and career growth.

Why Concord?

Our culture is rooted in our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We aim to provide a great work environment and hire the best talent. At Concord, you are valued, and our Associate First policy reflects our commitment to your development. We engage our team with fun activities and show we care about you.

If you're looking for growth and a fun team environment, this role could be ideal. We are an EEO employer M/F/D/V and maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to inform all applicants of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality