Overnight Manager - Front Office

Hilton Worldwide, Inc.; Elizabeth (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hospitality company seeks an Overnight Manager for their Front Office at Hilton Newark Airport. The role involves overseeing operations, ensuring guest satisfaction, and managing team performance. Ideal candidates will demonstrate leadership, adaptability, and a strong customer focus.

Qualifications

• Experience in guest services and front office operations.
• Ability to manage and train team members.

Responsibilities

• Oversee all Front Office operations and maintain service standards.
• Manage guest service, registration, and room inventory.
• Recruit, interview, and train staff.

Skills

Customer Focus

Leadership

Adaptability

Dependability

Quality

Productivity

Job description

Job Description - Overnight Manager - Front Office (HOT0BMTS)

Job Number: HOT0BMTS

Work Location: Hilton Newark Airport, 1170 Spring Street, Elizabeth, 07201

A Front Office Overnight Manager is responsible for directing and administering Front Office operations in the hotel's ongoing effort to deliver outstanding guest service and ensure financial profitability.

What will I be doing?

As Front Office Manager, you will oversee all Front Office operations to maintain high standards of guest service and profitability. Your responsibilities include:

• Managing guest service, registration, room inventory, and availability
• Maintaining service standards, product quality, and cost controls
• Implementing marketing initiatives, managing systems, budgeting, and forecasting
• Supervising, scheduling, and evaluating team members
• Monitoring service and satisfaction trends, addressing issues, and making improvements
• Ensuring compliance with company standards
• Greeting guests, responding to inquiries, resolving concerns promptly
• Promoting hotel services through up-selling techniques
• Ensuring team members are knowledgeable about hotel offerings and local area
• Completing audit procedures as needed
• Recruiting, interviewing, and training staff

What are we looking for?

Hilton, founded in 1919, is a leader in the hospitality industry, committed to innovation, quality, and success. We value:

• Hospitality - delivering exceptional guest experiences
• Integrity - doing the right thing at all times
• Leadership - leading in industry and community
• Teamwork - working collaboratively
• Ownership - taking responsibility for actions
• Now - operating with urgency and discipline

We also seek candidates demonstrating:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a global hospitality leader offering a range of accommodations from luxury resorts to mid-priced hotels. We are dedicated to providing exceptional guest experiences worldwide. Our vision is "to fill the earth with the light and warmth of hospitality," and our Team Members are central to this mission.

Schedule

Full-time

Brand: Hilton Hotels & Resorts

Job Type

Guest Services, Operations, and Front Office