Front Office Manager

Hyatt Hotels; Philadelphia (Philadelphia County); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hotel chain is seeking a Front Office Manager to oversee front office operations, ensuring exceptional guest service and adherence to sustainability standards. This role involves managing budgets, supervising staff, and enhancing guest satisfaction. Ideal candidates will have a degree and relevant hospitality experience.

Qualifications

• 2 to 5 years of hospitality-related experience.

Responsibilities

• Manage hotel front office operations and ensure guest satisfaction.
• Monitor front office financial operations and compliance.
• Supervise guest services department managers.

Skills

Leadership

Guest Service

Budget Management

Education

Associate’s or Bachelor’s degree

Job description

Overview

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager → General Manager → Area General Manager

Your Focus

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure compliance with accounting controls and procedures.
• Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs; direct staff accordingly.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to address guest service deficiencies.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Skills

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years of hospitality-related experience.

Work Environment and Context

• Work schedule varies and may include holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other protected group.

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