New! Assistant Front Office Manager at The Alloy a DoubleTree by Hilton

Concord Hospitality Enterprises; King of Prussia (Montgomery County); On-site; USD 50,000 - 55,000; Full time

Job summary

A leading hospitality company is seeking an Assistant Front Office Manager for their DoubleTree by Hilton location. This role involves overseeing front desk operations, ensuring guest satisfaction, and managing staff performance. Ideal candidates will have prior hotel management experience and a passion for hospitality.

Qualifications

• 2-5 years of relevant experience required.

Responsibilities

• Oversees front desk operations and ensures guest satisfaction.
• Sets performance standards and leads by example.
• Assists in budget development and manages safety protocols.

Skills

Guest Service

Team Management

Operational Management

Sales & Marketing

Job description

New! Assistant Front Office Manager at The Alloy a DoubleTree by Hilton

Job Category: Front Office

Requisition Number: NEWAS051890

Apply now

• Posted: May 14, 2025
• Full-Time
• Rate: $24 USD per hour

Locations

Showing 1 location

PA, DT Valley Forge
DT Alloy | PAVFOR
301 West DeKalb Pike
King of Prussia, PA 19406, USA

The Alloy a DoubleTree by Hilton is hiring an Assistant Front Office Manager! If you have a passion for hospitality and guest satisfaction, we want to hear from you.

Preferred qualifications include prior hotel management experience within a full-service Hilton hotel and OnQ experience. The position is hourly, paying $24 per hour.

Role Responsibilities

The Assistant Front Office Manager oversees the front desk operations, ensuring guest satisfaction and product standards are met, and manages hotel areas according to Brand standards to foster a friendly, high-service environment. They set performance standards for staff and lead by example.

Essential Job Functions

• Guest Service: Be approachable, understand guest needs, handle concerns proactively, and ensure all team members meet hospitality standards. Respond promptly to complaints, solicit feedback, and foster a culture of professionalism and courtesy.
• Team Management: Set clear expectations, motivate staff, conduct regular meetings, and recognize achievements. Ensure staff orientation and ongoing training, and maintain a positive work environment.
• Operational Management: Assist in budget development, oversee accounting functions, ensure hotel standards, and manage safety and compliance protocols. Conduct quality audits, control access, and manage staffing levels.
• Sales & Marketing: Develop sales strategies, understand inventory and selling tactics, network locally, and ensure compliance with hiring and legal standards.

Why Concord? Our culture emphasizes our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We focus on a great work environment, diversity, transparency, community involvement, and work-life balance. Recognized as a GREAT PLACE TO WORK, we are committed to being an inclusive employer and maintaining a drug-free workplace.

Qualifications

Skills

Behaviors

Motivations:

Education

Experience

Required:

2-5 years of relevant experience

Licenses & Certifications

Equal Opportunity Employer. This employer is required to inform all applicants of their rights under federal employment laws. Please review the 'Know Your Rights' notice from the Department of Labor.