Front Office Manager

Hyatt Hotels; Columbus (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hotel chain is seeking a Front Office Manager to ensure exceptional guest service and manage front desk operations. The role involves training staff, maintaining quality standards, and collaborating with management to drive business success. Join a positive work environment that values integrity and community, offering competitive wages and comprehensive benefits.

Benefits

Medical/Dental/Vision Plans

Life Insurance

Disability Options

401K

Tuition Assistance

Discounted Hotel Rates

Training and Development

Career Growth Opportunities

Qualifications

• Responsible for guest satisfaction and managing front desk operations.
• Train staff on procedures and customer service standards.

Responsibilities

• Maintain guest service as the core philosophy of the hotel.
• Oversee front desk operations and train staff.
• Participate in Revenue Management functions.

Skills

Guest Service

Training

Leadership

Job description

We are hiring a Front Office Manager!

The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, ensuring guest satisfaction, meeting product quality standards, and managing all hotel areas according to Brand standards to create a friendly atmosphere of superior guest service and product quality. The role sets an exemplary performance standard for staff.

Responsibilities:

1. Maintain guest service as the core philosophy of the hotel.
2. Ensure all guests are satisfied.
3. Train all hotel staff, including new hires, on guest service components to meet standards.
4. Develop added-value customer service programs.
5. Empower staff to deliver responsive guest service through encouragement and rewards.
6. Act as manager on duty, overseeing front desk operations.
7. Train front desk staff in all procedures, including check-in/check-out, phone protocols, hotel amenities, and computer systems.
8. Participate in Revenue Management functions and conference calls with Corporate Management and brand revenue centers.
9. Produce accurate financial reports timely.
10. Collaborate with the General Manager and Sales Manager/DOS to generate new business ideas, set up rate codes, and manage rooming lists.
11. Manage human resources functions such as recruiting, training, performance evaluations, and reward programs.
12. Ensure all employees understand hotel objectives and maintain accurate personnel files compliant with laws.
13. Administer personnel policies fairly and resolve employee grievances promptly.
14. Mentor direct reports to develop management talent.
15. Monitor and maintain acceptable staff turnover levels.
16. Know and adhere to local health and safety regulations.
17. Follow hotel policies on key control and ensure compliance.
18. Maintain physical standards through preventive maintenance and scheduled cleaning.
19. Ensure property quality audits are acceptable and periodically inspect rooms and facilities.

Benefits

We offer competitive wages and a comprehensive benefits package for full-time associates, including medical/dental/vision plans, life insurance, disability options, 401K, tuition assistance, discounted hotel rates, training, development, and career growth opportunities.

Why Concord?

Our culture is founded on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We prioritize a positive work environment, value our associates, and promote our Associate First policy. Join us to grow, enjoy a fun team environment, and utilize your hospitality talents.

We are an EEO employer M/F/D/V and maintain a drug-free workplace.

Equal Opportunity Employer

This employer complies with federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.