Assistant Front Office Manager

Hilton Indianapolis Hotel & Suites; Indianapolis (IN); On-site; USD 50,000; Full time

Job summary

A leading hotel in Indianapolis seeks an Assistant Front Office Manager to oversee front desk operations, ensure exceptional guest services, and contribute to profitability. The ideal candidate will have a Bachelor's degree and experience in hotel management, focusing on guest satisfaction and operational efficiency.

Qualifications

• Minimum 1 year experience in night audit.
• 2 years in front desk operations.

Responsibilities

• Supervise and lead the Front Desk and supporting departments.
• Ensure standards of guest service quality are met.
• Achieve budgeted revenues and expenses.

Skills

Leadership

Guest Service

Financial Management

Education

Bachelor’s Degree in Management

Bachelor’s Degree in Hotel Administration

Bachelor’s Degree in Business

Job description

Join to apply for the Assistant Front Office Manager role at Hilton Indianapolis Hotel & Suites

Description

Ensure the delivery of exceptional guest services by overseeing key operational areas such as the front office, reservations, guest registration, bell services, telephone operations, and guest accounting. This role upholds established operational standards while optimizing hotel profitability.

Responsibilities

1. Supervise and lead the Front Desk and supporting departments, including hiring, terminating, performance evaluations, training, and development.
2. Schedule staff according to labor standards and forecasted occupancy.
3. Maintain department daily/weekly payroll.
4. Ensure standards of guest service quality are met.
5. Contribute to the profitability and guest satisfaction of other hotel departments through associate development, job engineering, and quality image.
6. Achieve budgeted revenues and expenses, maximizing profitability.
7. Develop short-term and long-term financial and operational plans aligned with hotel objectives. Participate in annual budget preparation.
8. Manage reservation functions to maximize room occupancy and average daily rate through suggestive selling.
9. Maintain procedures for credit control, financial transactions, money security, guest security, and emergency protocols.
10. Handle guest complaints and ensure corrective actions are taken.
11. Encourage staff to use effective guest interaction skills and reward those who meet or exceed expectations.
12. Perform other duties as assigned by management.

Education and Experience

• Bachelor’s Degree in Management, Hotel Administration, Business, or related field.
• Minimum 1 year experience in night audit, 2 years in front desk operations, or an equivalent combination of education and experience.

This is a salaried position with an annual compensation of $50,000.00.

Position Requirements

• Successful completion of a background check prior to employment.

EOE Statement: HM Alpha Hotels & Resorts is an Equal Opportunity Employer committed to a discrimination-free workplace, considering all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or other protected characteristics.