Front Office Manager

Homewood Suites by Hilton University City Philadelphia; Philadelphia (Philadelphia County); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hotel seeks a Front Office Manager to oversee operations, enhance guest satisfaction, and manage financial processes. The ideal candidate will have a degree and 2-5 years of hospitality experience, ensuring compliance with brand standards and sustainability practices.

Qualifications

• 2 to 5 years hospitality related experience.

Responsibilities

• Manage hotel front office operations according to guest service standards.
• Interview, select, train, and support associates.
• Monitor front office financial operations and compliance.

Skills

Hospitality

Guest Service

Education

Associate’s or Bachelor’s degree

Job description

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Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager – General Manager - Area General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background And Skills

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Hotels and Motels