Front Office Manager

Hersha Hospitality Management; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading hospitality management company is seeking a Front Office Manager to oversee hotel front office operations, ensuring guest satisfaction and adherence to sustainability standards. The role involves managing staff, budgets, and financial operations while fostering a positive guest experience. Candidates should have a degree and 2 to 5 years of hospitality experience.

Qualifications

• 2 to 5 years hospitality-related experience.

Responsibilities

• Manage hotel front office operations and ensure compliance with guest service standards.
• Interview, select, train, and support associates.
• Monitor front office financial operations and develop budgets.

Skills

Leadership

Customer Service

Budget Management

Education

Associate’s or Bachelor’s degree

Job description

Overview

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager – General Manager - Area General Manager

Your Focus

1. Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
2. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
3. Monitor all front office financial operations and ensure compliance with accounting controls and procedures.
4. Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
5. Supervise all guest services department managers.
6. Review correspondence from guests and incident logs, and direct staff accordingly.
7. Oversee all vendor and personnel contracts throughout the hotel.
8. Monitor occupancy of guest room space to ensure the most efficient use and minimize overbooking.
9. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
10. Follow sustainability guidelines and practices related to HHM’s EarthView program.
11. Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
12. Perform other duties as requested by management.

Your Background and Skills

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality-related experience.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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