Front Office Leader - Luxury Hotel Operations & Revenue

Socket.dev; Chicago (IL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Benefits package

Job summary

Trump International Hotel and Tower Chicago is seeking a seasoned Front Office Manager to ensure profitability and guest satisfaction. You will lead front office operations, forecast demand, and supervise staff to uphold Forbes Five Star standards.

Responsibilities include budgeting, training, guest relations, and delivering exceptional service. Applicants should have strong leadership, cost control, and communication skills, with a background in hospitality management.

Qualifications

• High school diploma or equivalent required; a 4-year degree in Hospitality, Hotel Management or Business preferred.
• Minimum 2 years of supervisory/management experience in Rooms Division.
• CPR certification and/or first aid training preferred.
• Ability to read, write, and speak English; strong organizational and supervisory skills.
• Excellent numeracy and cost-control abilities.

Responsibilities

• Lead daily pre-shifts, training, and service audits to uphold Forbes Five Star standards.
• Direct guest services, front desk, reservations and front office staff; provide clear direction.
• Prepare and review financial reports, budgets and forecasts to maximize revenue.
• Interview, train, supervise and evaluate front office staff.
• Ensure front office operations comply with hotel standards and safety.
• Handle guest concerns professionally and resolve issues.

Skills

Math proficiency

English proficiency

Supervisory skills

Interpersonal skills

Customer service

Cost control

Work under pressure

Education

Bachelor's degree in Hospitality/Hotel Management or Business

High school diploma or equivalent

Job description

Trump International Hotel and Tower Chicago is seeking a seasoned Front Office Manager to ensure profitability and guest satisfaction. You will lead front office operations, forecast demand, and supervise staff to uphold Forbes Five Star standards.

Responsibilities include budgeting, training, guest relations, and delivering exceptional service. Applicants should have strong leadership, cost control, and communication skills, with a background in hospitality management.