Head of Front Office & Guest Experience

InterContinental Hotels Group; Chicago (IL); On-site; USD 84,000 - 91,000; Full time

Job summary

InterContinental Hotels Group in Chicago, IL is seeking a Front Office Manager responsible for leading guest services, supervising Front Office staff, and coordinating with Housekeeping and Sales.

You will monitor guest relations, ensure VIP attention, manage departmental budgets, and prepare reports to support strategic planning and monthly forecasting. The posted salary range is $84,015.36 to $91,016.64, with pay based on education, experience and performance.

Responsibilities

• Monitors Front Office staff to ensure prompt, cordial service.
• Gives VIPs special attention and recognition in line with standards.
• Promotes Inter‑Hotel sales and in‑house facilities.
• Informs other departments of Front Office matters.
• Maintains standards of conduct, dress and appearance.
• Conducts training, hiring, and performance reviews.
• Analyzes departmental costs and budgets.
• Prepares monthly departmental meetings and forecasts.

Job description

InterContinental Hotels Group in Chicago, IL is seeking a Front Office Manager responsible for leading guest services, supervising Front Office staff, and coordinating with Housekeeping and Sales.

You will monitor guest relations, ensure VIP attention, manage departmental budgets, and prepare reports to support strategic planning and monthly forecasting. The posted salary range is $84,015.36 to $91,016.64, with pay based on education, experience and performance.