Front Office Leader: Guest Services & Revenue

Highgate; Dallas (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement Plan with employer-匹

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Job summary

Highgate Hotels is seeking a Front Office Manager for The Joule in Dallas, TX. You will oversee Guest Services and Concierge operations, ensuring attentive, friendly, efficient service while maximizing room revenue and occupancy.

Responsibilities include supervising staff, handling guest requests, managing cash and billing, and operating the Front Office system to generate reports and support inter-departmental communication.

Qualifications

• Minimum five years of progressive hotel Front Office experience; or a 2-year degree with at least three years in a related role.
• Supervisory experience is required.
• Strong customer service and communication skills; able to lead a team.
• Proficient in Windows and Microsoft Office.

Responsibilities

• Respond to guest requests, problems, and complaints at the Front Desk or via reservations with courtesy and efficiency.
• Coach and supervise Guest Services staff according to Highgate SOPs.
• Maintain accurate cash handling and billing at the Front Desk.
• Maximize room revenue and occupancy by reviewing daily status and performance.
• Operate the Front Office system, generate reports, and ensure proper communications with other departments.
• Participate in the MOD program as scheduled.
• Prepare staff schedules according to business forecast and budget guidelines.

Tools

P.B.X. system

Reservations software

Job description

Highgate Hotels is seeking a Front Office Manager for The Joule in Dallas, TX. You will oversee Guest Services and Concierge operations, ensuring attentive, friendly, efficient service while maximizing room revenue and occupancy.

Responsibilities include supervising staff, handling guest requests, managing cash and billing, and operating the Front Office system to generate reports and support inter-departmental communication.