Luxury Night Auditor: Guest Care & Financials

Highgate; Dallas (TX); Vor Ort; USD 25.000 - 33.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) with employer matching

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Jury duty leave

Zusammenfassung

The Joule, a Highgate Hotels property in Dallas, seeks a Night Auditor to ensure smooth overnight operations and accurate accounting. You will balance revenues, run daily reports, and support front desk activities to prepare for daytime staff.

This role emphasizes guest service excellence, attention to detail, and adherence to safety protocols in a luxury environment. Evening and overnight availability are required.

Qualifikationen

• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field.
• Guest Service Experience preferred.
• Computer knowledge/skills required.
• Flexible and long hours sometimes required.
• Late/Overnight shift

Aufgaben

• Greet guests with warmth and professionalism, delivering a seamless luxury arrival experience.
• Perform check-ins, check-outs, and room assignments efficiently and according to hotel SOPs.
• Assistwith service recovery, wake-up calls, and overnight concierge-style guest needs.
• Balance and audit all daily hotel revenues, charges, and postings, ensuring accuracy across all departments.
• Run and distribute required daily reports, including revenue summaries, reconciliation logs, and end-of-day packets.
• Conduct the nightly system close, ensuring all data is processed and the PMS rolls correctly.
• Reconcile credit card batches, room charges, cash transactions, and outlet postings.
• Ensure all front office paperwork, logs, and overnight checklists are completed accurately.
• Monitor lobby and hotel public spaces, ensuring cleanliness, safety, and a welcoming environment.
• Respond to emergencies or incidents during overnight hoursin accordance withsafety protocols.
• Reset workstations, replenish supplies, and prepare the front office for the morning shift.
• Maintain an organized, polished, and welcoming front desk presentationat all times.
• Perform other duties as requested by management.

Kenntnisse

Guest service

Computer skills

Flexibility

Overnight shift

Ausbildung

High School diploma or equivalent

Jobbeschreibung

The Joule, a Highgate Hotels property in Dallas, seeks a Night Auditor to ensure smooth overnight operations and accurate accounting. You will balance revenues, run daily reports, and support front desk activities to prepare for daytime staff.

This role emphasizes guest service excellence, attention to detail, and adherence to safety protocols in a luxury environment. Evening and overnight availability are required.