Hotel Reservations Specialist: Revenue & Guest Service

Highgate; Dallas (TX); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term and long-term disability

401(k) Retirement Plan with employer 3

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Educational opportunities / Tuition Re

Job summary

The Joule Dallas, part of The Joule hotel property operated by Highgate Hotels, seeks a Reservations Agent to manage guest inquiries, bookings, and VIP reservations with a focus on maximizing revenue. The role emphasizes courteous service and accurate, efficient processing of reservations.

You will interact with the Sales team for group bookings, maintain calendars, and ensure proper documentation. Prior hotel experience and strong communication are valued for this full-time position at The

Qualifications

• High School diploma or equivalent is required.
• Experience in a hotel or a related field preferred.
• College coursework in related field helpful.

Responsibilities

• Answer all incoming calls promptly in an attentive, courteous and efficient manner.
• Answer guest inquiries about hotel services, facilities and hours of operation.
• Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario; upsell when possible.
• Enter reservations into the computer according to standard operating procedures.
• Communicate and work closely with the Sales Department concerning group bookings.
• Maintain availability calendar and communicate all relevant information to the operations staff.
• Maintain accurate files and reports.
• Handle all special reservations, including VIP reservations, packages and discounts.
• Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.
• Attend and give input on trends and opportunities to maximize revenue.

Education

High School diploma or equivalent

Job description

The Joule Dallas, part of The Joule hotel property operated by Highgate Hotels, seeks a Reservations Agent to manage guest inquiries, bookings, and VIP reservations with a focus on maximizing revenue. The role emphasizes courteous service and accurate, efficient processing of reservations.

You will interact with the Sales team for group bookings, maintain calendars, and ensure proper documentation. Prior hotel experience and strong communication are valued for this full-time position at The