Spa Concierge: Guest Experience & Scheduling Pro

Highgate; Dallas (TX); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

Education reimbursement

Employee assistance program

Job summary

Highgate Hotels seeks a Spa Coordinator for The Joule Dallas to warmly welcome guests, schedule treatments, and guide clients through services and products. You will manage appointments, assist with retail recommendations, and maintain spa operations with a focus on guest satisfaction.

The role requires at least one year of spa experience, comfort with computer systems, and a flexible schedule including weekends and evenings.

Qualifications

• A minimum of one year of previous Spa experience.
• Candidates must be comfortable with computer systems and communicating over telephone and email.
• Candidates must be able to work a flexible schedule including weekends, holidays and evenings.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Responsibilities

• Anticipate, identify and ensure guest needs are being met in a friendly and professional manner while ensuring their complete comfort and satisfaction.
• Efficiently and cordially answer phones educating clients on services/products.
• Provide thorough and knowledgeable explanations of spa facilities, treatments and and products in order to optimize customer satisfaction.
• Schedules and confirms all appointments according to spa protocols in order to ensure smooth and efficient workflow.
• Check guests in and out using software system.
• Perform sales transactions and daily cash-outs following company protocols to ensure high standard of accuracy.
• Responsible for opening and closing the medical spa following standard operating procedures.
• Participate in general staff meetings, planned seminars/events and/or educational trainings as scheduled.
• Perform other duties as requested by management.

Skills

Spa experience

Customer service

Communication

Multitasking

Job description

Highgate Hotels seeks a Spa Coordinator for The Joule Dallas to warmly welcome guests, schedule treatments, and guide clients through services and products. You will manage appointments, assist with retail recommendations, and maintain spa operations with a focus on guest satisfaction.

The role requires at least one year of spa experience, comfort with computer systems, and a flexible schedule including weekends and evenings.