Overnight Front Desk & Revenue Auditor

Highgate Hotels, LP; Dallas (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term and long-term disability

401(k) with employer matching

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Jury duty/Personal/military leave

CBA where applicable

Job summary

Highgate Hotels, LP is seeking a Night Auditor for The Joule Dallas, a Forbes four-star boutique hotel housed in a historic building. You will balance nightly revenues, run reports, and ensure a smooth handoff to the morning team while delivering guest-ready service during overnight hours.

The ideal candidate has a high school diploma, experience in hospitality, and strong computer and guest-service skills.

Qualifications

• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field.
• Guest Service Experience preferred.
• Computer knowledge/skills required.
• Flexible and long hours sometimes required.
• Late/Overnight shift

Responsibilities

• Greet guests with warmth and professionalism, delivering a seamless luxury arrival experience.
• Perform check-ins, check-outs, and room assignments efficiently and according to hotel SOPs.
• Assist with service recovery, wake-up calls, and overnight concierge-style guest needs.
• Balance and audit all daily hotel revenues, charges, and postings, ensuring accuracy across all departments.
• Run and distribute required daily reports, including revenue summaries, reconciliation logs, and end-of-day packets.
• Conduct the nightly system close, ensuring all data is processed and the PMS rolls correctly.
• Reconcile credit card batches, room charges, cash transactions, and outlet postings.
• Ensure all front office paperwork, logs, and overnight checklists are completed accurately.
• Monitor lobby and hotel public spaces, ensuring cleanliness, safety, and a welcoming environment.
• Respond to emergencies or incidents during overnight hours in accordance with safety protocols.
• Reset workstations, replenish supplies, and prepare the front office for the morning shift.
• Maintain an organized, polished, and welcoming front desk presentation at all times.
• Perform other duties as requested by management.

Skills

Guest service

Computer skills

Flexibility

Overnight work

Education

High School diploma or equivalent

Job description

Highgate Hotels, LP is seeking a Night Auditor for The Joule Dallas, a Forbes four-star boutique hotel housed in a historic building. You will balance nightly revenues, run reports, and ensure a smooth handoff to the morning team while delivering guest-ready service during overnight hours.

The ideal candidate has a high school diploma, experience in hospitality, and strong computer and guest-service skills.