Guest Service Agent

Commonwealth Hotels; New Orleans (LA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Same Day Pay

Flexible spending accounts

Paid vacation

Personal days

Holiday pay

Employee discounts

Online training

Employee Assistance Program

Jury duty leave

Bereavement leave

Job summary

The Sonesta ES Suites New Orleans Convention Center is seeking a Full-Time Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent to welcome guests, check them in and out, manage reservations, and provide local information.

Careers at this on-site hotel involve coordinating with housekeeping and maintenance, handling payments, and maintaining records in the PMS while delivering outstanding service to a diverse guest mix near the airport.

Qualifications

• Experience in customer-facing roles is preferred.
• Strong interpersonal and communication skills are essential.
• Familiarity with reservation or PMS systems is a plus.

Responsibilities

• Greet guests and manage check-in/check-out efficiently.
• Handle reservations, cancellations, and modifications accurately.
• Respond to guest inquiries and requests with professionalism.

Skills

Customer service

Interpersonal skills

Communication skills

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

PMS (Property Management System)

Job description

Location: Sonesta ES Suites New Orleans Convention Center

New Orleans, LA

Job Id:3426

# of Openings:0

Join Our Team at The Sonesta ES Suites New Orleans!

The Sonesta ES Suites New Orleans is seeking a Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent.

Why This Role?

Working as a Full-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at The Sonesta ES Suites New Orleans offers a rewarding opportunity to be part of a dynamic hospitality team. The Full-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you’ll interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

What’s In It for You?

• Comprehensive Benefits: Medical, Dental, and Vision
• Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
• Time Off: Vacation, Personal Days, and Holiday Pay
• Exclusive Discounts: Hotel, food, and beverage savings for personal travel
• Professional Growth: Online training courses
• Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities for the Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for a Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent:

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred.
• Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Familiarity with front desk operations, check-in/check-out procedures, or reservation systems is a plus.
• A high school diploma or equivalent
• Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.

Applicants should have the flexibility to work weekends & holidays

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.