Guest Experience Front Office Leader

Sonesta Hotels International Corporation; New Orleans (LA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

HSA with Company Match

401(k) Retirement Plan with Company匹

Job summary

Sonesta International Hotels is seeking a Front Office Manager to lead daily front desk operations, ensuring a warm, seamless guest experience from check-in to check-out.

You will supervise Front Desk Agents, Bell/Valet staff, and guest services teams, coordinate with housekeeping and other departments, and drive guest satisfaction through hospitality leadership that reflects Sonesta's People People culture.

Qualifications

• Excellent communication, leadership, conflict resolution, and customer service skills.
• Strong knowledge of Front Desk operations and PMS systems.
• Bachelor's degree in Hospitality Management, Business, or related field preferred.

Responsibilities

• Lead day-to-day Front Office operations including Front Desk, Bell Services, Valet Services, guest services, check-in/check-out processes, and lobby experience management.
• Supervise, train, schedule, coach, and develop Front Desk Agents, Bell/Valet Staff, and guest service teams to deliver exceptional hospitality experiences.
• Monitor guest feedback, online reviews, service recovery situations, and guest concerns to ensure prompt and professional resolution.
• Oversee room inventory management, room assignments, reservations coordination, upselling initiatives, and occupancy optimization.
• Partner with Housekeeping, Engineering, Food & Beverage, Revenue Management, and hotel leadership teams to support seamless guest experiences.
• Support hiring, onboarding, employee engagement, performance management, and ongoing team development initiatives.

Skills

Communication

Leadership

Customer service

Conflict resolution

Multitasking

Education

Bachelor's degree in Hospitality Management or related field

Tools

PMS systems

Reservations systems

Room inventory management

Job description

Sonesta International Hotels is seeking a Front Office Manager to lead daily front desk operations, ensuring a warm, seamless guest experience from check-in to check-out.

You will supervise Front Desk Agents, Bell/Valet staff, and guest services teams, coordinate with housekeeping and other departments, and drive guest satisfaction through hospitality leadership that reflects Sonesta's People People culture.