Front Office Manager

Commonwealth Hotels; New Orleans (LA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits begin

401(k) with company match

Same Day Pay

Flexible Spending Accounts

Vacation days

Personal days

Holiday pay

Employee discounts on hotel, food &amp

Online training courses via company

Job summary

Commonwealth Hotels seeks a seasoned Front Office Manager at Sonesta ES Suites New Orleans Convention Center to oversee front desk operations and guest services.

The role requires leadership, service excellence, and strong organizational skills to maintain standards, cash handling, and staffing across shifts.

Join a team promoting Southern hospitality, career development through online training, and employee benefits.

Qualifications

• Strong interpersonal skills and professional business ethics.
• Excellent oral and written communication abilities.
• Excellent organizational skills and time management.
• Guest services leadership experience preferred.
• Experience in front office operations a plus.

Responsibilities

• Maintains day-to-day operations of the Front Desk.
• Establishes and maintains appropriate service standards for all Front Office areas.
• Maintains proper cash handling procedures and appropriate over and short documentation.
• Adheres to all hotel policies about hiring, disciplinary actions, and required training documentation.
• Working Front Office Manager covering all short-staffed shifts, including audits.

Skills

Interpersonal skills

Professional business ethics

Customer service excellence

Oral and written communication

Organizational skills

Job description

Location: Sonesta ES Suites New Orleans Convention Center

New Orleans, LA

Job Id:3385

# of Openings:0

Join Our Team at Sonesta ES Suites New Orleans Convention Center! Sonesta ES Suites New Orleans Convention Center seeks a top-performing Hotel Front Office Manager, Hotel Front Desk Manager, or Hotel Guest Services Manager.

About Us:

Experience the warmth of Southern hospitality at Sonesta ES Suites New Orleans Convention Center. Feel right at home with our complimentary breakfast and coffee each morning, plus everyday treats to enhance your stay. Spread out in our spacious suites, complete with fully equipped kitchens. Make use of our amenities and features, including an outdoor pool and patio, free Wi-Fi, on-site parking, laundry services, and more. Discover the highlights of New Orleans from our suite hotel, ideally situated near the top local attractions. Stay minutes from the National World War II Museum, Caesars Superdome, and Jackson Square. And if you're searching for a hotel near Tulane University or Loyola University, Sonesta ES Suites is conveniently located just a short drive from both campuses. Extend Your Expectations with Sonesta ES Suites.

What's In It for You?

• Comprehensive Benefits: Medical, Dental, Vision. BENEFITS BEGIN DAY ONE!
• Financial Perks: 401(k) with Company Match, Same Day Pay, and Flexible Spending Accounts
• Time Off: Vacation, Personal Days, and Holiday Pay
• Exclusive Discounts: Hotel, Food and Beverage Savings for Personal Travel
• Professional Growth: Online Training Courses and Commonwealth University
• Additional Support: Employee Assistance Program, Jury Duty Leave, Bereavement Leave, and More

Key Responsibilities for the Hotel Front Office, Hotel Front Desk, or Hotel Guest Service Manager include:

• Maintains day-to-day operations of the Front Desk.
• Establishes and maintains appropriate service standards for all Front Office areas.
• Maintains proper cash handling procedures and appropriate over and short documentation.
• Adheres to all hotel policies about hiring, disciplinary actions, and required training documentation.
• Working Front Office Manager covering all short-staffed shifts, including audits.

What We Are Looking For in a Hotel Front Office, Hotel Front Desk, or Hotel Guest Service Manager:

• Strong interpersonal skills and a full understanding of professional business ethics and customer service excellence.
• Excellent oral and written communication skills.
• Excellent organizational skills, manages time well, correctly prioritizes, and is flexible.

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:

sonesta.com/essuites

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. We base employment decisions on qualifications, merit, and business needs.