Front Office Leader - Guest Services & Operations (MOD)

Alterra Mountain Company; United States; On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Free season ski pass for dependents

Free skiing at Alterra Resorts

Ski lessons discounts

Equipment rental discount

Friends & Family vouchers

Retail & food discount

401k with company match

Job summary

Mammoth Mountain, a premier resort in Mammoth Lakes, California, seeks a Front Desk Manager to oversee front desk, bell, valet, and concierge operations when the Front Desk Manager is absent. You will lead guest services, supervise staff, and manage purchasing as needed.

The role requires a four-year degree preferred, 2+ years in front desk/reservations, and supervisory experience, with strong MS Excel/Word/PowerPoint and hotel-policy problem solving.

Qualifications

• Four year college degree preferred.
• Minimum of 2 years experience in hotel front desk and reservations operations.
• Minimum of 6 to 12 months of supervisory experience.
• Strong working knowledge of business software with emphasis on MS Excel, Word, Power Point, Sirius and Visual One.
• Professional demeanor, attitude and appearance.
• Strong work ethic.
• Ability to clearly and effectively communicate to guests, employees and management.
• Ability to perform under pressure and with deadlines.

Responsibilities

• Manages all aspects of Front Desk including front desk, bell, valet, and concierge in the absence of the Front Desk Manager.
• This position is responsible for training, guest service, employee relations, and purchasing if required.
• Acts as manager on duty.

Skills

Guest service

Communication

Problem solving

Leadership

Education

Bachelor's degree preferred

Tools

MS Excel

MS Word

PowerPoint

Sirius

Visual One

Job description

Mammoth Mountain, a premier resort in Mammoth Lakes, California, seeks a Front Desk Manager to oversee front desk, bell, valet, and concierge operations when the Front Desk Manager is absent. You will lead guest services, supervise staff, and manage purchasing as needed.

The role requires a four-year degree preferred, 2+ years in front desk/reservations, and supervisory experience, with strong MS Excel/Word/PowerPoint and hotel-policy problem solving.