Front Office Lead: Guest Experience & Operations

Alterra Mountain Company; United States; On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Ski passes for dependents

Discounts on lessons

401k with company match

Healthcare

Dental

Vision

PTO

Employee discounts

Job summary

The Westin Monache in Mammoth Lakes, California is seeking a Front Desk Manager to oversee front desk, bell, valet, and concierge operations in the absence of the Front Desk Manager. You will lead training, guest service, employee relations, and purchasing activities to ensure smooth operations.

Requirements include a four-year college degree (preferred), 2+ years in front desk/reservations, 6–12 months supervisory experience, and strong skills with MS Excel, Word and PowerPoint, Sirius, and

Qualifications

• Four year college degree preferred.
• Minimum of 2 years experience in hotel front desk and reservations operations.
• Minimum of 6 to 12 months of supervisory experience.
• Strong working knowledge of business software with emphasis on MS Excel, Word, Power Point, Sirius and Visual One.
• Professional demeanor, attitude and appearance.
• Strong work ethic.
• Ability to clearly and effectively communicate to guests, employees and management.

Responsibilities

• Manages all aspects of Front Desk including front desk, bell, valet, and concierge in the absence of the Front Desk Manager.
• This position is responsible for training, guest service, employee relations, and purchasing if required.
• Acts as manager on duty.

Skills

Front desk operations

Guest service

Communication

Education

Four year college degree preferred

Tools

MS Excel

MS Word

PowerPoint

Sirius

Visual One

Job description

The Westin Monache in Mammoth Lakes, California is seeking a Front Desk Manager to oversee front desk, bell, valet, and concierge operations in the absence of the Front Desk Manager. You will lead training, guest service, employee relations, and purchasing activities to ensure smooth operations.

Requirements include a four-year college degree (preferred), 2+ years in front desk/reservations, 6–12 months supervisory experience, and strong skills with MS Excel, Word and PowerPoint, Sirius, and