Front Office Supervisor - Mountain Resort

Alterra Mountain Company; United States; On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Ski passes for dependents

Free skiing at all Alterra Resorts

Ski/snowboard lessons discounts

Equipment Rental discount

Friends and Family vouchers

Retail & Food discount

401k with company match

Job summary

Mammoth Mountain is seeking an experienced Front Office Supervisor to oversee the Village Lodge Front Office Representatives and assist in leadership of the guest-services team in a major resort setting. The role requires strong supervisory and training skills with a focus on smooth front desk operations.

Requirements include a high school diploma with 2+ years at a hotel front desk (including night audit), computer literacy, and 6–12 months supervisory experience.

Qualifications

• High school graduate with two or more years experience in operation of a hotel front desk, including night audit.
• Responsibilities in a major full service resort hotel.
• Computer literate.
• Six to twelve months training and supervisory experience.

Responsibilities

• Supervises The Village Lodge Front Office Representatives during assigned shift.
• Assists the Management Team in establishing and implementing training programs.
• Represents the management in solving guest problems regarding policies and procedures.
• Performs the duties of the Manager during periods when other Management Team members are not available.
• NOTE: Schedules vary, including day and evening shifts.

Skills

Supervisory experience

Night audit

Front desk operations

Computer literacy

Job description

Mammoth Mountain is seeking an experienced Front Office Supervisor to oversee the Village Lodge Front Office Representatives and assist in leadership of the guest-services team in a major resort setting. The role requires strong supervisory and training skills with a focus on smooth front desk operations.

Requirements include a high school diploma with 2+ years at a hotel front desk (including night audit), computer literacy, and 6–12 months supervisory experience.