Front Office Manager - Ski Resort Guest Experience

Schweitzer; Mammoth Lakes (CA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Free season pass for dependents

Free skiing at Alterra Resorts

Ski/snowboard lessons discounts

401k with company match

Job summary

Mammoth Mountain is seeking a Front Desk leader to manage the front desk, bell, valet, and concierge operations in the absence of the Front Desk Manager. You will train staff, oversee guest services, handle employee relations, and assist with purchasing as needed.

The role requires a four-year degree (preferred), 2+ years front desk/reservations experience, and 6–12 months supervisory background. MS Excel/Word/PowerPoint, Sirius, and Visual One experience are important.

Qualifications

• Four year college degree preferred.
• Minimum of 2 years experience in hotel front desk and reservations operations.
• Minimum of 6 to 12 months of supervisory experience.
• Strong working knowledge of business software with emphasis on MS Excel, Word, Power Point, Sirius and Visual One.
• Professional demeanor, attitude and appearance.
• Ability to clearly and effectively communicate to guests, employees and management.
• Hourly pay rate: $25.00 to $32.50.

Responsibilities

• Manages all aspects of Front Desk including front desk, bell, valet, and concierge in the absence of the Front Desk Manager.
• Acts as manager on duty.
• Trains staff and oversees guest service, employee relations, and purchasing if required.

Education

Four year college degree preferred

Tools

MS Excel

MS Word

MS PowerPoint

Sirius

Visual One

Job description

Mammoth Mountain is seeking a Front Desk leader to manage the front desk, bell, valet, and concierge operations in the absence of the Front Desk Manager. You will train staff, oversee guest services, handle employee relations, and assist with purchasing as needed.

The role requires a four-year degree (preferred), 2+ years front desk/reservations experience, and 6–12 months supervisory background. MS Excel/Word/PowerPoint, Sirius, and Visual One experience are important.