Front Desk & Concierge Lead — Mountain Resort

Mammoth Mountain; Mammoth Lakes (CA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Ski passes for dependents

Free skiing at Alterra Resorts

Ski/snowboard lessons discounts

Equipment Rental discount

Friends and Family vouchers

Retail & Food discount

401k with company match

Job summary

Mammoth Mountain is hiring for a front desk leadership role in Mammoth Lakes, California. This position oversees front desk, bell, valet, and concierge operations in the Front Desk Manager's absence.

The role emphasizes guest service, staff training, employee relations, and purchasing support, with the employee acting as manager on duty when needed. A four-year degree is preferred and experience in front desk operations is required.

Qualifications

• Four year college degree preferred.
• Minimum of 2 years experience in hotel front desk and reservations operations.
• Minimum of 6 to 12 months of supervisory experience.
• Strong working knowledge of MS Excel, Word, Power Point, Sirius and Visual One.

Responsibilities

• Manages all aspects of Front Desk including front desk, bell, valet, and concierge in the absence of the Front Desk Manager.
• This position is responsible for training, guest service, employee relations, and purchasing if required.
• Acts as manager on duty.

Skills

Guest service

Communication

Under pressure

Problem solving

Education

Bachelor/4-year college degree preferred

Tools

MS Excel

MS Word

PowerPoint

Sirius

Visual One

Job description

Mammoth Mountain is hiring for a front desk leadership role in Mammoth Lakes, California. This position oversees front desk, bell, valet, and concierge operations in the Front Desk Manager's absence.

The role emphasizes guest service, staff training, employee relations, and purchasing support, with the employee acting as manager on duty when needed. A four-year degree is preferred and experience in front desk operations is required.