Front Office Leader – Guest Services

Loews Hotels, LLC.; Rosemont (IL); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Competitive health & wellness benefits

Retirement benefits

Paid Sick Days

Vacation

Holidays & Paid Bereavement

Training & Development opportunities

Pet Insurance & Pet Bereavement

Complimentary parking

Complimentary meals in Team Member Caf

Complimentary use of fitness center

Team Member Hotel Rates

Community volunteer opportunities

Job summary

Loews Chicago O'Hare is seeking an experienced Assistant Front Office Manager to lead the guest services team with confidence and care, ensuring every interaction reflects Loews' commitment to excellence.

In this role you will balance operational precision with a warm, welcoming approach; oversee daily Front Office operations, mentor staff, manage payroll, and coordinate room allocations with housekeeping.

Qualifications

• Bachelor's degree or relevant work experience required.
• Minimum two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with Property Management System, Opera preferred.

Responsibilities

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery.
• Lead and mentor team members to maintain high performance, morale, and adherence to Loews service standards.
• Manage payroll processes, including scheduling, timecard edits, and approval of time-off requests.
• Monitor guest feedback and implement strategies to enhance satisfaction and loyalty.
• Coordinate room allocations and collaborate with housekeeping to meet guest preferences.
• Develop and deliver training programs to support team growth and operational excellence.
• Serve as the primary point of contact for internal and external inquiries.
• Conduct audits and maintain accurate financial records, including payment processing and performance reporting.
• Partner with leadership on initiatives to promote hotel services and improve operational efficiency.
• Respond to emergencies with professionalism, ensuring guest and team safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned

Skills

Empathetic Leader

Guest-Centric Professional

Clear Communicator

Solutions-Oriented Thinker

Organized Multitasker

Education

Bachelor's Degree or relevant work experience

Tools

Opera System

Job description

Loews Chicago O'Hare is seeking an experienced Assistant Front Office Manager to lead the guest services team with confidence and care, ensuring every interaction reflects Loews' commitment to excellence.

In this role you will balance operational precision with a warm, welcoming approach; oversee daily Front Office operations, mentor staff, manage payroll, and coordinate room allocations with housekeeping.