Front Office Lead: Guest Services & Operations

Loews Hotels & Co; Rosemont (IL); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Health & retirement benefits

Paid time off (Sick days, Vacation,hol

Training & career development

Complimentary parking

Complimentary team meals

Team member hotel rates

Job summary

Loews Chicago O’Hare is seeking an experienced Assistant Front Office Manager to lead the guest services team with confidence and care, ensuring every interaction reflects Loews service excellence. This role functions as the face of our front desk operations, upholding standards and fostering a warm, inviting guest experience.

You will oversee daily Front Office operations, mentor staff, manage payroll and time-off, and drive guest satisfaction.

Qualifications

• Bachelor’s Degree or relevant work experience required.
• Minimum of two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with previous Property Management System, preferred Opera System

Responsibilities

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery.
• Lead and mentor team members to maintain high performance, morale, and adherence to Loews service standards.
• Manage payroll processes, including scheduling, timecard edits, and approval of time-off requests.
• Monitor guest feedback and implement strategies to enhance satisfaction and loyalty.
• Coordinate room allocations and collaborate with housekeeping to meet guest preferences.
• Develop and deliver training programs to support team growth and operational excellence.
• Serve as the primary point of contact for internal and external inquiries.
• Conduct audits and maintain accurate financial records, including payment processing and performance reporting.
• Partner with leadership on initiatives to promote hotel services and improve operational efficiency.
• Respond to emergencies with professionalism, ensuring guest and team safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.

Skills

Empathetic Leader

Guest-Centric Professional

Clear Communicator

Solutions-Oriented Thinker

Organized Multitasker

Education

Bachelor’s Degree

Tools

Opera System

Job description

Loews Chicago O’Hare is seeking an experienced Assistant Front Office Manager to lead the guest services team with confidence and care, ensuring every interaction reflects Loews service excellence. This role functions as the face of our front desk operations, upholding standards and fostering a warm, inviting guest experience.

You will oversee daily Front Office operations, mentor staff, manage payroll and time-off, and drive guest satisfaction.