Front Office Leader — Assistant Director (Hotel)

Marriott-Internationa; Chicago (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Professional development assistance

Employee discount

Job summary

The Chicago Marriott O'Hare is seeking a full-time Assistant Director of Front Office to lead daily hotel operations and ensure outstanding guest experiences.

This role emphasizes leadership, staff development, problem-solving, and collaboration with senior management to drive service improvements. In-person work at Chicago O'Hare with competitive benefits and opportunities for professional growth.

Qualifications

• Proven leadership and guest service skills.
• Strong interpersonal and communication abilities.
• Ability to lead and motivate a hospitality team.

Responsibilities

• Manages day-to-day front office operations to meet service standards.
• Handles guest interactions, complaints and resolutions to ensure satisfaction.
• Leads staff, coaches on service delivery, and fosters teamwork.
• Collaborates with senior leadership to implement action plans for improvements.
• Ensures accurate and timely communication of goals and policies.

Skills

Interpersonal skills

Communication skills

Team leadership

Job description

The Chicago Marriott O'Hare is seeking a full-time Assistant Director of Front Office to lead daily hotel operations and ensure outstanding guest experiences.

This role emphasizes leadership, staff development, problem-solving, and collaboration with senior management to drive service improvements. In-person work at Chicago O'Hare with competitive benefits and opportunities for professional growth.