Front Office Leader - Elevate Guest Experience

Marriott Chicago O'Hare; Chicago (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401(k).

401(k) matching.

Dental insurance.

Employee assistance program.

Employee discount.

Flexible schedule.

Flexible spending account.

Health insurance.

Health savings account.

Life insurance.

Paid time off.

Professional development assistance.

Referral program.

Retirement plan.

Vision insurance.

Job summary

Marriott Chicago O'Hare is seeking a full-time Assistant Director of Front Office to manage daily operations and uphold high guest-service standards. The role emphasizes problem solving, staff leadership, and continuous service improvement, with a focus on delivering exceptional hospitality.

The position requires strong communication and supervisory skills, a customer-first mindset, and the ability to coordinate with the Front Office team to meet organizational goals.

Qualifications

• Experience in hotel front office or supervisory roles.
• Strong customer service and conflict-resolution skills.
• Ability to lead a team and communicate clearly.

Responsibilities

• Supervises and manages employees in day-to-day operations.
• Handles complaints, resolves disputes, and negotiates with guests.
• Implements action plans to improve service performance.
• Sets clear Front Office goals and communicates them to staff.
• Leads by example with honesty, integrity and hospitality.
• Encourages teamwork and mutual respect among colleagues.
• Provides feedback and coaching to maintain high guest satisfaction.
• Ensures recognition and performance standards across shifts.
• Maintains open relationships with staff and guests to ensure service excellence.

Skills

Guest relations

Leadership

Communication

Job description

Marriott Chicago O'Hare is seeking a full-time Assistant Director of Front Office to manage daily operations and uphold high guest-service standards. The role emphasizes problem solving, staff leadership, and continuous service improvement, with a focus on delivering exceptional hospitality.

The position requires strong communication and supervisory skills, a customer-first mindset, and the ability to coordinate with the Front Office team to meet organizational goals.