Assistant Front Office Manager

Loews Hotels & Co; Rosemont (IL); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Health & retirement benefits

Paid time off (Sick days, Vacation,hol

Training & career development

Complimentary parking

Complimentary team meals

Team member hotel rates

Job summary

Loews Chicago O’Hare is seeking an experienced Assistant Front Office Manager to lead the guest services team with confidence and care, ensuring every interaction reflects Loews service excellence. This role functions as the face of our front desk operations, upholding standards and fostering a warm, inviting guest experience.

You will oversee daily Front Office operations, mentor staff, manage payroll and time-off, and drive guest satisfaction.

Qualifications

• Bachelor’s Degree or relevant work experience required.
• Minimum of two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with previous Property Management System, preferred Opera System

Responsibilities

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery.
• Lead and mentor team members to maintain high performance, morale, and adherence to Loews service standards.
• Manage payroll processes, including scheduling, timecard edits, and approval of time-off requests.
• Monitor guest feedback and implement strategies to enhance satisfaction and loyalty.
• Coordinate room allocations and collaborate with housekeeping to meet guest preferences.
• Develop and deliver training programs to support team growth and operational excellence.
• Serve as the primary point of contact for internal and external inquiries.
• Conduct audits and maintain accurate financial records, including payment processing and performance reporting.
• Partner with leadership on initiatives to promote hotel services and improve operational efficiency.
• Respond to emergencies with professionalism, ensuring guest and team safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.

Skills

Empathetic Leader

Guest-Centric Professional

Clear Communicator

Solutions-Oriented Thinker

Organized Multitasker

Education

Bachelor’s Degree

Tools

Opera System

Job description

Situated between vibrant Downtown Chicago and O’Hare International Airport, Loews Chicago O’Hare combines accessibility, comfort and style. Guests enjoy spacious and sophisticated accommodations, luxury amenities and complimentary airport shuttle service all designed to create a seamless stay for both business and leisure travelers.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, retirement benefits Paid Sick Days, Vacation, Holidays & Paid Bereavement Training & Development opportunities, career growth Pet Insurance & Pet Bereavement Complimentary parking Complimentary meals in Team Member Café while working Complimentary use of fitness center Team Member Hotel Rates, other discounts, perks & more Community volunteer opportunities

What We’re Looking For:

An experienced and dynamic Assistant Front Office Manager who will lead the guest services team with confidence and care, ensuring every interaction reflects Loews Hotels’ commitment to excellence. As the face of our front desk operations, you’ll champion service standards, inspire your team, and create seamless experiences that leave lasting impressions. In this role, you’ll balance operational precision with a warm, welcoming approach that makes every guest feel valued.

Who You Are:

• Empathetic Leader: You inspire and motivate your team, fostering a culture of collaboration and positivity
• Guest-Centric Professional: You anticipate needs and deliver personalized experiences that exceed expectations
• Clear Communicator: You engage with guests and colleagues with confidence, clarity, and professionalism
• Solutions-Oriented Thinker: You thrive under pressure, resolving challenges with creativity and sound judgment
• Organized Multitasker: You manage priorities effectively in a fast-paced environment without compromising quality

Veterans and military spouses are encouraged to apply

What You’ll Do:

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery
• Lead and mentor team members to maintain high performance, morale, and adherence to Loews service standards
• Manage payroll processes, including scheduling, timecard edits, and approval of time-off requests
• Monitor guest feedback and implement strategies to enhance satisfaction and loyalty
• Coordinate room allocations and collaborate with housekeeping to meet guest preferences
• Develop and deliver training programs to support team growth and operational excellence
• Serve as the primary point of contact for internal and external inquiries.
• Conduct audits and maintain accurate financial records, including payment processing and performance reporting
• Partner with leadership on initiatives to promote hotel services and improve operational efficiency
• Respond to emergencies with professionalism, ensuring guest and team safety
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all mandatory training sessions and meetings
• Perform other duties as assigne

Your Qualifications Include:

• Bachelor’s Degree or relevant work experience required
• Minimum of two years guest service experience in hotel hospitality preferred
• Minimum one-year guest service leadership role preferred
• Experience with previous Property Management System, preferred Opera System
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred
• Ability to stand for long periods of time required

Who You’ll Supervise:

• Front Desk Team
• Guest Services Team

Salary range for this position, based on experience, is $48,000.00 to $60,000.00.

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.