Front Office Leader | Guest Experience & Training

Omni Hotels & Resorts; ChampionsGate (FL); On-site; USD 50,000 - 65,000; Full time

Job summary

Omni Hotels & Resorts in ChampionsGate is seeking a Front Office Manager who will work closely with various departments to maximize efficiency. You will oversee Front Office Associates, address guest concerns, and be responsible for training and compliance with hotel standards.

Key responsibilities include managing guest registration, resolving complaints, and maintaining department cleanliness. The ideal candidate should have proven leadership skills and be proficient in front office operations.

Qualifications

• 1-2 years of Front Office or Guest Service Management experience required.
• Strong understanding of front office hotel procedures needed.
• Ability to work around 50 hours per week including weekends.

Responsibilities

• Manage Front Office Associates and address guest issues.
• Ensure registration and report completion.
• Handle guest complaints effectively.

Skills

Front Office Management

Guest Service

Problem-solving

Mathematical Calculations

Leadership Skills

Communication

Tools

OPERA

Job description

Omni Hotels & Resorts in ChampionsGate is seeking a Front Office Manager who will work closely with various departments to maximize efficiency. You will oversee Front Office Associates, address guest concerns, and be responsible for training and compliance with hotel standards.

Key responsibilities include managing guest registration, resolving complaints, and maintaining department cleanliness. The ideal candidate should have proven leadership skills and be proficient in front office operations.